Johnny Bigg offers complimentary shipping for orders over a specific amount. Otherwise, they usually charge a small flat fee. Depending on your location, the delivery time takes three to five business days.
Next-day and 2-day delivery options are also available during business days for orders made before noon EST. You will receive an email with tracking information once your order leaves Johnny Bigg’s warehouse.
If you’re unhappy with your order or if the item is damaged, you can return it to Johnny Bigg within 30 days from the delivery date by selecting the specific product from their return portal, downloading the return shipping label, and sending it back. After the return arrives at their warehouse, please note that it may take two weeks to get your refund.
For your item to be eligible for a return, you must have the original receipt, and the swing ticket is still attached. Most importantly, the product should still be unwashed and unworn.