Available shipping methods vary depending on the size of your purchased items. Smaller items usually ship via FedEx, while most furniture pieces are shipped via threshold delivery. Full-service in-home delivery is available for larger sofas, and this option includes assembly, packaging removal, and placement in your room of choice.
If you are not completely satisfied with your purchase, you may return eligible items within 30 days from the date of receipt. Please note that you may be charged a restocking fee. For more information, get in touch with Hay’s customer service team.
For any questions or concerns about your order, you can contact Hay’s customer service team by phone at 833-849-3025. You can also get in touch with them through the contact form on their website. For more information on Hay’s products and promos, you can follow them on Facebook, Pinterest, and Instagram.