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Halo Sleep offers complimentary shipping for orders over a specific amount. This promotion applies to the U.S. only and does not include Alaska, Hawaii, or Canada. They currently don’t ship to P.O. Boxes and Puerto Rico.
Processing of orders takes 3 to 5 business days, while the delivery of items takes 7 to 10 business days. Halo Sleep’s website is only in USD, so all charges will be converted to Canadian currency on your bank or credit card account if you’re from Canada.
If you’re not happy with your order or if there’s any damage to the product, you can return it to Halo Sleep within 30 days from the date of shipment. The return must be unworn, unwashed, or used in any way.
When returning the item, ensure that it’s enclosed in its original packaging with all the receipts and tags still attached. Also, include your full name, email address, and order number. Processing of returns is within 5 to 7 business days after receipt, and they will credit your refund to your original payment method.
If you want an immediate answer to your queries, call 1-888-999-4256 or email [email protected] from Mondays to Fridays, 9 am to 5 pm EST. Please refer to their contact page for other concerns and types of inquiries.