Foxbackdrop ships worldwide and processes orders from Mondays to Saturdays. All portraits from Foxbackdrop are meticulously made, so please allow them 2-7 days for production and 5-7 working days for shipping. This shipping time frame applies to North America. If you live outside the US, you can check your delivery time on their shipping page.
If your item is damaged upon unboxing, please contact customer support within 7 days of receiving your order. You must provide details of the defect and return your items within 30 days of the delivery. However, all returns are subject to a 50% restocking fee. Once they receive your items, Foxbackdrop will process your refund within 3-5 business days.
You can reach their customer care team at (812) 214-5362 or [email protected]. You can also voice your concerns by filling out their online request form. Are you looking for quick answers? If so, you can check out their FAQs page. If you want to see more of Foxbackdrop’s works, don’t hesitate to follow them on Facebook, Pinterest, and Instagram.