Atlantis Bahamas’ ships worldwide, but some items may not be shipped internationally due to product restrictions. Shipping costs and delivery times are calculated based on your location, chosen shipping method, and the availability of the products you ordered.
Each booking may have a different cancellation policy, so make sure to check your reservation terms and conditions before confirming your booking.
Most unopened items from the shop can be returned within 30 days of delivery. You will be responsible for the return shipping costs unless you are returning a damaged or defective item. If you made the purchase from the Atlantis Bahamas online store, you cannot return the item at their retail stores. Once they receive your return package, it may take 3-5 business days for them to process it and issue you a refund. Depending on your bank, you may have to wait an additional 5-10 business days for the refund to appear on your account. To initiate a return, visit the Atlantis Returns page for detailed instructions.
For questions about your hotel reservation, you can call 1-888-877-7525 or 954-809-2100. For questions about your online order, you can call 800-776-6619. Their representatives are available Monday-Thursday, 9 am – 11 pm EST, and Friday-Sunday, 9 am – 8 pm EST. Learn more about Atlantis Bahamas by following them on Facebook, Twitter, Instagram, and Pinterest.