Free standard shipping is available for all orders within the Continental USA. They currently do not deliver to Alaska and Hawaii. You can cancel an order within 24 hours of placing it as long as it was not yet processed or shipped.
All products have a one-year extended warranty. During this time, you can request a free replacement if your order has defective parts due to manufacturing. Include photos or videos when you file a claim. You cannot file a return or exchange for other reasons not covered by the warranty.
Use the live chat feature on their website to connect with a customer support agent from 11 am to 6 pm. You can also email [email protected] using the same email address you used for your order. Expect a response after one business day.