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23andMe Shopping Guide

Understand Your Past and Your Future with DNA Testing

You might think you know everything there is to know when it comes to your family history. 23andMe knows that this isn’t always the case. This innovative company is working to help individuals better understand their background. With a mission statement that shows customers 23andMe wants to “help people access, understand and benefit from the human genome,” it’s clear this unique company wants to use your DNA in new ways.

23andMe helps you understand how your DNA connects you to ancestors around the world. They offer you percentage breakdowns by region. They also offer paternal and maternal backgrounds as well as potential health concerns. The company even allows you to search for long-lost or distant relatives. If it’s in your DNA, you can track it with 23andMe. With a database of more than one million genotyped customers, 23andMe can connect you in new ways.

It’s All in Your Spit

If you’d like to map out your entire family history, all it takes with 23andMe is a spit sample. 23andMe provides customers with a saliva collection kit. This kit arrives within a week of ordering. Customers just need to follow the instructions included and send back for testing at the lab. Customers have two options for DNA testing. Select either the Ancestry Service or the Health + Ancestry Service. The first option breaks down customers’ global ancestry. This allows connecting with DNA relatives and seeing 500 years of ancestral history. It also provides a breakdown of biological parents’ contributions to you.

Decide to choose to purchase the Health + Ancestry Service? You get an even more in-depth look into your genetic history. You’ll get more than 65 different reports on what’s hiding in your DNA. You can find out if you’re a carrier for different inherited diseases and conditions. Discover reports that suggest how your DNA affects your diet and body. Plus, find out your likelihood of carrying characteristics of hair color, tastes, and more. Even find physical features in your background like facial characteristics.

Learn More About 23andMe on Social Media

The best way to discover if 23andMe is the perfect fit for you and your DNA needs is to follow the company on social media. As a relatively new company, 23andMe is active on a few different channels. Find them on Facebook, Twitter, YouTube, and LinkedIn. Facebook features articles from the company blog that focus on everything from health and aging to genetic updates. Additionally, you’ll spot videos promoting the success of the product. View reunited families and individuals finding out where they’re from. You’ll also see posts with images that have facts about ancestry to educate all fans of the company.

Twitter is a bit different. There, you’ll see 23andMe share some of the same posts as on Facebook. On YouTube, you can check out tons of videos featuring individual and family stories. Find a research playlist devoted to teaching customers about the company’s research.

Reaching Out to 23andMe Customer Service

The most readily available source of helpful information when it comes to 23andMe is the company’s customer care page. There, 23andMe has provided shoppers and users with pre-answered questions. Learn every single step of the DNA sampling, testing, and results processes. Everything, from the 23 and Me process to the speed with which you’ll receive your results, is carefully laid out. You can skip the effort involved with reaching out to customer service. Do you have a question or problem that the customer care page can’t solve? You can reach out to the 23 and Me customer service team via phone or email. Give 1-800-239-5230 a call between the hours of 3 AM and 5 PM (PST) on business days, Mondays through Fridays. Or, fill out the online email form, and you’ll get an online reply within just a few hours or few days.

23andMe Shipping Policy

When you choose your DNA analysis type and pay for it online, 23andMe begins preparing the shipment of that kit. You get to choose your kit’s shipping speed when you checkout on the website – typically, orders ship via standard shipping with USPS. They can, however, be upgraded to express shipping for an additional fee that gets your kit to your door faster. Shipping charges depend on your purchase and how many kits you’re being sent, so do expect to pay a fee of some kind. No matter which shipping speed you choose, the typical turnaround time for a 23andMe order is one to two business days. The company tries to get your kit to you as fast as possible, as the longer waiting period occurs when your sample reaches the lab. When you’ve collected your saliva sample, 23andMe has already provided the return shipping labels (prepaid, of course) to make everything easier and as effortless possible.

23andMe Return Policy

A DNA testing service is, of course, an odd thing to purchase online. However, that doesn’t mean that it behaves any differently than a clothing order or a tech purchase via the internet. Before ordering, though, 23andMe tries to prepare customers for any problems that could arise. First, it’s crucial that you have computer and internet access to use the company’s service – DNA reports and the information you’ve ordered are all made available online, which means you can only view them with internet access. You do have the option to cancel an order before the fulfillment process begins, which will void your purchase and your payment so you keep your funds. However, you have only 60 minutes to make this happen. Should you need a refund for any given reason, 23andMe provides a 30-day period after the date of placing an order to request a refund. In order to receive a refund, you need to prove to the company that you have yet to ship your saliva sample to the lab for testing. Once this is confirmed, your refund will be granted.


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