The standard delivery time is 7-10 business days. But if you’re in a rush to receive your order, faster shipping methods are available for most items. Shipping prices depend on the weight of your order and your selected shipping method. For customers outside the US, 1-800-PetSupplies partners with Bongo for international shipping. However, some items may not be shipped abroad because of import restrictions.
1-800-PetSupplies has a 30-day return policy. If you are not happy with your order, you can return it within 30 days from the date you received it. Just call their customer service hotline, and they will give you instructions on returning the item. Please note that there are some things you can’t return, such as food and pharmaceutical items. Shipping costs are only refundable for damaged or incorrect items. As soon as your return is processed, they will credit the card you used to make your order.